GB/T 16177-2025
UpcomingPassenger service quality in public air transport
公共航空运输旅客服务质量
Application Summary AI generated
This standard specifies the quality requirements for passenger services in public air transport, covering check-in, boarding, in-flight services, baggage handling, and complaint resolution. It is applied by Chinese airlines and airport operators to ensure consistent service delivery and passenger satisfaction across domestic and international routes. The standard also serves as a benchmark for regulatory compliance and service quality audits within China's civil aviation industry.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.