GB/T 16177-2007
ActiveQuality of public air transport service
公共航空运输服务质量
Application Summary AI generated
This standard specifies the fundamental quality requirements for public air transport services, covering aspects such as reservation, check-in, boarding, in-flight service, baggage handling, and complaint management. It is applied by Chinese airlines and airport operators to ensure consistent service levels for domestic and international passenger transport. The standard also serves as a benchmark for regulatory compliance and service quality audits within China's civil aviation industry.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.